Spa Team

Carly Kuntz

CRO (Chief Relaxation Officer)

Carly Kuntz is the Owner and Chief Relaxation Officer of The Waters – An Urban Spa Retreat. Carly's vision for the spa began nearly two decades ago when she realized there was an opportunity to enhance the level of service in the day spa industry and was determined to bring a high end resort-style experience to the day spa setting. Since The Waters opened in 2007, Carly has been thrilled to receive positive feedback from spa guests who say that The Waters is their favourite spa.

“We owe our success to an amazing team of professionals who have a shared mission to delight and nurture each and every guest.”

Carly provides support to the Spa Managers, who expertly manage the spa from day-to-day and look into new ways to enhance spa visits. She now has time to focus her attention on entrepreneurial endeavors, and turning her creative energies to her marketing design and home design businesses. Carly is a firm believer in supporting others in entrepreneurship and creating possibilities for others to reach their highest potential. She is a dedicated employer, wife, mother, volunteer and proud member of the Waterloo region business community.

Carly Martin

Spa Director

Carly Martin, Spa Director, began her career with The Waters – An Urban Spa Retreat as a Spa Attendant in 2011. Transitioning to a role as Guest Service Coordinator, Carly knew that her passion was assisting guests and ensuring that every guest experience was unsurpassed. Carly quickly entered a Front Desk Management role, and excelled in her new supervisory role. She has developed her administrative talents and has become an incredible Spa Director, running Daily Operations for The Waters since 2018. With a strong focus on customer service excellence, Carly takes pride in making our guests feel warm and welcomed every day.

Cassie Frey

Esthetic Supervisor

Cassie Frey, Esthetic Supervisor, began her career with The Waters – An Urban Spa Retreat as as Esthetician in 2015. A born leader, Cassie soon realized that teaching other estheticians was a true passion of hers, and began assisting new team members on developing their skills at The Waters. Cassie loves to perform all services, especially body treatments and facials. She loves to learn about new and innovative skin care products, and takes pride in teaching both team members and her guests all about the benefits of our skincare lines, Phytomer and Eminence. Cassie is a delight to be around, always wearing a big smile and showing off her bright personality!

We have a professional, dedicated team at The Waters waiting to care for you soon. Our therapists bring a wealth of education and training to their professions, as well as a variety of work and life experiences. We are here to nurture you and help you to relax and find balance.


Our Estheticians are highly trained individuals who value the pursuit of excellence and are passionate about providing the utmost professional and nurturing experience for our guests. Services include: Body Rituals, Hand and Foot Rituals, Relaxation Massages, Facials, and Waxing.

Registered Massage Therapists:

Our Registered Massage Therapists are highly trained professionals who are passionate about providing therapeutic and healing massages for our guests.  An insurance receipt will be issued after the massage has been received.

Guest Service Coordinators:

Our Guest Service Coordinators will welcome you with a warm smile and a friendly hello. They will be of assistance to you throughout the day to ensure that your stay with us is perfect.

Spa Attendants:

Our Spa Attendants work very hard behind the scenes to ensure that our spa environment is sparkling throughout the day.

Career Opportunities


We are now hiring RMT Contract Positions for both Full-Time and Part-Time availability (Start Date: immediate)

To learn more about this position, please click here: Now Hiring RMTs


We are now hiring Estheticians (Full-time – Start Date: immediate)

To learn more about this position, please click here: Now Hiring Estheticians 


We are always accepting resumes for dedicated, hard-working, team-oriented professionals to join our team at The Waters.

We, at The Waters, are a Team. We support each other and help each other grow both professionally and personally. We are unified in our commitment to provide the most nurturing treatments to our guests in a pristine, welcoming atmosphere.

If you have education and excellence in Esthetics, Registered Massage Therapy, or Guest Service / Hospitality experience, please submit your resume to

Qualities we expect from our Team Members:

  • The desire to delight guests and go beyond expectations
  • Sincerity and friendliness
  • Enthusiasm and positive attitude
  • Calm and professional demeanor
  • Integrity and maturity
  • Adaptability and flexibility
  • Hard-working with a Team mentality