Very clean, friendly, hospitable - great features and amenities. My RMT always asked about my comfort level - very appreciated.

Zack M.

The Waters

An Urban Spa Retreat

75 King St. S
Waterloo, ON N2J 1P2
On Willis Way in Uptown Waterloo
519-888-SPAS (7727)

Regular Hours

Mon – Fri: 10:00 ~ 8:00
Sat: 9:00 ~ 6:00
Sun: Closed

2023 Spa Closures

Mon Feb 20: Spa Closed

Fri Apr 7: Spa Closed

Mon May 22: Spa Closed

Sat July 1: Spa Closed

Mon Aug 7: Spa Closed

Mon Sept 4: Spa Closed

Mon Oct 9: Spa Closed

Mon Dec 25 & Tues Dec 26: Spa Closed

The Waters ~ An Urban Spa Retreat is located on Willis Way in Uptown Waterloo.  We back on to The Shops at Waterloo Town Square, which are at 75 King Street South.


To book a reservation at The Waters~ An Urban Spa Retreat, please contact one of our Guest Service Coordinators at 519-888-7727. We recommend booking well in advance for your treatments, especially Registered Massage Therapy, for best appointment availability.


From Kitchener: Take Park Street heading North to Uptown Waterloo. Turn right on William Street. Take the next left onto Caroline Street. Our Parking Lot is to the right.

From North Waterloo: Take King Street heading South to Uptown Waterloo. Turn Right on Bridgeport Street. Follow Bridgeport through the set of lights at Erb onto Caroline Street. Our Parking Lot is to the left.

Where to Stay?

If you are visiting Waterloo on your own, with your loved one, or with a group, our preferred hotel accommodations are with the Delta Waterloo, conveniently located 1 block from The Waters Spa at 110 Erb St. W.

To learn more about the Delta Waterloo Hotel, please feel free to visit their website.

Where to Park?

There is 1-hour parking on Willis Way (no time limit Sundays)

There is 2-hour parking in the public lot directly across Willis Way or in the Waterloo Town Square lots (no time limit Saturdays and Sundays)

  •  Beginning September 1, 2017, guests who wish to park for longer than 2 hours in the public parking lots can pay $3.25 for every additional hour using the Honk Mobile App on their smartphones. Please visit the City of Waterloo Parking Website for more information on this App:

There is all day Mon. to Fri. parking (fee approx $4/hour or $22 max. ) on the 1st Level of the Waterloo Parkade located on King St. directly across from the Waterloo Town Square. The entrance to the Parkade is on Willis Way (the opposite side of King St. from The Waters).

Parking Locations Uptown Waterloo

                                                                                                                                                                                    Photo Courtesy of The City of Waterloo