An Urban Spa Retreat
75 King St. S
Waterloo, ON N2J 1P2
On Willis Way in Uptown Waterloo
Mon – Fri: 10:00 ~ 8:00
Sat: 9:00 ~ 6:00
Sun: 10:00 ~ 4:00
2021 Spa Closures
Sun Mar 21: Spa Closed
Fri Apr 2: Spa Closed
Sun Apr 4: Spa Closed
Sun May 23 / Mon May 24: Spa Closed
Sun June 13: Spa Closed
Thurs July 1: Spa Closed
Sun July 18: Spa Closed
Sun Aug 1 / Mon Aug 2: Spa Closed
Sun Sept 5 / Mon Sept 6: Spa Closed
Sun Oct 10 / Mon Oct 11: Spa Closed
Sun Nov 14: Spa Closed
Fri Dec 24: Gift Card Sales Only
Sat Dec 25 / Sun Dec 26: Spa Closed
NEW – Spa RE-OPENING *Updated February 16, 2021*
The Waters is proud to reopen as of Tuesday, February 16th under the RED “Control” Colour Zone.
The Waters is able to provide select treatments to our guests during the COVID-19 Pandemic. You will notice that our safety policies and procedures for our guests continue to meet and exceed the safety requirements outlined by the Ministry of Health.
Please see SPA POLICIES page for further information regarding COVID-19 Safety Protocols.
We look forward to caring for you again soon!
The Waters ~ An Urban Spa Retreat is located on Willis Way in Uptown Waterloo. We back on to The Shops at Waterloo Town Square, which are at 75 King Street South.
To book a reservation at The Waters~ An Urban Spa Retreat, please contact one of our Guest Service Coordinators at 519-888-7727. We recommend booking well in advance for your treatments, especially Registered Massage Therapy, for best appointment availability.
From Kitchener: Take Park Street heading North to Uptown Waterloo. Turn right on William Street. Take the next left onto Caroline Street. Our Parking Lot is to the right.
From North Waterloo: Take King Street heading South to Uptown Waterloo. Turn Right on Bridgeport Street. Follow Bridgeport through the set of lights at Erb onto Caroline Street. Our Parking Lot is to the left.
Where to Stay?
If you are visiting Waterloo on your own, with your loved one, or with a group, our preferred hotel accommodations are with the Delta Waterloo, conveniently located 1 block from The Waters Spa at 110 Erb St. W.
To learn more about the Delta Waterloo Hotel, please feel free to visit their website.
Where to Park?
There is 1-hour parking on Willis Way (no time limit Sundays)
There is 2-hour parking in the public lot directly across Willis Way or in the Waterloo Town Square lots (no time limit Saturdays and Sundays)
- Beginning September 1, 2017, guests who wish to park for longer than 2 hours in the public parking lots can pay $3.00 for every additional hour using the Honk Mobile App on their smartphones. Please visit the City of Waterloo Parking Website for more information on this App: http://www.waterloo.ca/en/government/parking.asp
There is all day Mon. to Fri. parking (fee $3.25/hour or $17 max. ) on the 1st Level of the Waterloo Parkade located on King St. directly across from the Waterloo Town Square. The entrance to the Parkade is on Willis Way (the opposite side of King St. from The Waters).
Photo Courtesy of The City of Waterloo