An Urban Spa Retreat
75 King St. S
Waterloo, ON N2J 1P2
On Willis Way in Uptown Waterloo
Mon – Fri: 10:00 ~ 8:00
Sat: 9:00 ~ 6:00
Sun: 10:00 ~ 4:00
2021 Spa Closures
Thurs July 1: Spa Closed
Sun July 18: Spa Closed
Sun Aug 1 / Mon Aug 2: Spa Closed
Sun Sept 5 / Mon Sept 6: Spa Closed
Sun Oct 10 / Mon Oct 11: Spa Closed
Sun Nov 14: Spa Closed
Fri Dec 24: Gift Card Sales Only
Sat Dec 25 / Sun Dec 26: Spa Closed
NEW – Provincial Lockdown *Updated June 25, 2021*
Unfortunately, we all know that as of 12:01am on Saturday, April 3rd, the province of Ontario went back into Lockdown. This included the closure of Personal Care Services, which are services provided by our Estheticians. We received the news that with the new Reopening Ontario plan, Personal Care Services will be allowed to resume in PHASE 2 of the Reopening Plan.
We learned on June 24th that Waterloo Region will NOT be entering Phase 2 with the rest of Ontario; we hope to enter Phase 2 in mid-July.
The Waters is still able to provide urgent care massage to our RMT guests during the Lockdown & Stay at Home Order, as our RMTs are designated Health Care Professionals. If you have a scheduled RMT appointment during the Lockdown, your appointment remains active.
The Waters ~ An Urban Spa Retreat is located on Willis Way in Uptown Waterloo. We back on to The Shops at Waterloo Town Square, which are at 75 King Street South.
To book a reservation at The Waters~ An Urban Spa Retreat, please contact one of our Guest Service Coordinators at 519-888-7727. We recommend booking well in advance for your treatments, especially Registered Massage Therapy, for best appointment availability.
From Kitchener: Take Park Street heading North to Uptown Waterloo. Turn right on William Street. Take the next left onto Caroline Street. Our Parking Lot is to the right.
From North Waterloo: Take King Street heading South to Uptown Waterloo. Turn Right on Bridgeport Street. Follow Bridgeport through the set of lights at Erb onto Caroline Street. Our Parking Lot is to the left.
Where to Stay?
If you are visiting Waterloo on your own, with your loved one, or with a group, our preferred hotel accommodations are with the Delta Waterloo, conveniently located 1 block from The Waters Spa at 110 Erb St. W.
To learn more about the Delta Waterloo Hotel, please feel free to visit their website.
Where to Park?
There is 1-hour parking on Willis Way (no time limit Sundays)
There is 2-hour parking in the public lot directly across Willis Way or in the Waterloo Town Square lots (no time limit Saturdays and Sundays)
- Beginning September 1, 2017, guests who wish to park for longer than 2 hours in the public parking lots can pay $3.00 for every additional hour using the Honk Mobile App on their smartphones. Please visit the City of Waterloo Parking Website for more information on this App: http://www.waterloo.ca/en/government/parking.asp
There is all day Mon. to Fri. parking (fee $3.25/hour or $17 max. ) on the 1st Level of the Waterloo Parkade located on King St. directly across from the Waterloo Town Square. The entrance to the Parkade is on Willis Way (the opposite side of King St. from The Waters).
Photo Courtesy of The City of Waterloo