Spa Policies

Robes & Footbaths
We have a robed policy for facials, massage and body treatments. Your experience will begin in the change room where you will don a plush robe. Next you’ll enjoy a complimentary ritual footbath, washing away the worries of the day and enabling the relaxation to begin even before your treatment ~ our gift to you.

Gratuities
Appreciated by our dedicated team, gratuities are payable by cash or by “cash back” using your debit card.

Late Arrivals
We suggest you arrive in plenty of time to change prior to your treatment. Please understand that your treatment will end on time so the next guest will not be inconvenienced.

Gift Certificates
Gift Certificates may be purchased for a dollar amount. Older Gift Certificates that indicate a service have been converted to a dollar amount as of July 1, 2010. Gift Certificates are strictly non-refundable, but may be used toward anything in the spa.
**Please note that we no longer acept WaySpa Gift Certificates (as of Aug. 2010)

Product Returns
Please understand that for sanitation reasons we are unable to offer returns on skin care, nail care or make-up products. We are unable to offer cash refunds on Gift Certificates, nor are Gift Certificates (or a portion thereof) eligible for use as a gratuity.

Reservations and Cancellations
We hope you do not need to cancel, but if you must, we would appreciate notice as follows. Our Cancellation policy is 48 hours prior to treatment for individuals and 1 week for parties of 3 or more. At the time of booking, we will request a Credit Card number to hold your reservation. Should you need to cancel your appointments before the cancellation policy deadline, no payment will be required.

For individuals:
If you cancel within 48 hours, a 25% charge will be redeemed. Should you cancel within 24 hours, 50% will be charged. A "no show” for an appointment will result in payment for the entire treatment.

For parties of 3 or more:
If you cancel within 1 week of your appointment, a 25% charge will be redeemed. Should you cancel within 48 hours, 50% will be charged. A "no show" for an appointment will result in payment for the entire treatment.

In fairness to all our guests, there will be no exceptions to this policy