Excellent service from start to finish, thank you!

Leanne W.

The Waters

An Urban Spa Retreat

75 King St. S
Waterloo, ON N2J 1P2
On Willis Way in Uptown Waterloo
519-888-SPAS (7727)


Mon – Fri: 10:00 ~ 8:00
Sat: 9:00 ~ 6:00
Sun: 10:00 ~ 4:00


2016 Holiday Hours

Dec 24: 9:00 ~ 3:00 for Gift Card Sales

Dec 25,26: Spa Closed

Dec 27-30: Regular Spa Hours

Dec 31: 9:00 ~ 3:00

Jan 1, 2017: Spa Closed

Jan 2: Regular Spa Hours Resume

The Waters ~ An Urban Spa Retreat is located on Willis Way in Uptown Waterloo. We are located beside the restaurant Zoup! We back on to The Shops at Waterloo Town Square, which are at 75 King Street South.


To book a reservation at The Waters~ An Urban Spa Retreat, please contact one of our Guest Service Coordinators at 519-888-7727. We recommend booking well in advance for your treatments, especially Registered Massage Therapy, for best appointment availability.


From Kitchener: Take Park Street heading North to Uptown Waterloo. Turn right on William Street. Take the next left onto Caroline Street. Our Parking Lot is to the right.

From North Waterloo: Take King Street heading South to Uptown Waterloo. Turn Right on Bridgeport Street. Follow Bridgeport through the set of lights at Erb onto Caroline Street. Our Parking Lot is to the left.

  • Please Note: as of October 2016, the Caroline and Erb Intersection is OPEN to all traffic 
  • As of February 1, 2016, King Street South, from Erb Street to Union Street, will be CLOSED for LRT ION Construction. 
  • Pedestrian Access will still be maintained across King Street and the Parkade. 
  • Please contact one of our Guest Service Coordinators at 519-888-7727 if you have any further questions regarding Construction along King Street in Uptown Waterloo. 

Where to Stay?

If you are visiting Waterloo on your own, with your loved one, or with a group, our preferred hotel accommodations are with the Delta Waterloo, conveniently located 1 block from The Waters Spa at 110 Erb St. W.

To learn more about the Delta Waterloo Hotel, please feel free to visit their website.

Where to Park?

There is 1-hour parking on Willis Way (no time limit Sundays)

There is 2-hour parking in the public lot directly across Willis Way or in the Waterloo Town Square lots (no time limit Saturdays and Sundays)

There is 3-hour parking at the end of Willis Way along Caroline Street

There is all day Mon. to Fri. parking (fee $3.25/hour or $17 max. ) on the 1st Level of the Waterloo Parkade located on King St. directly across from the Waterloo Town Square. The entrance to the Parkade is on Willis Way (the opposite side of King St. from The Waters). * Pedestrian Access will still be maintained while King Street is closed for ION Construction in 2016 *

Parking Locations Uptown Waterloo

                                                                                                                                                                                    Photo Courtesy of The City of Waterloo